New Delhi, Dec 8 (IANS): Under mounting government pressure, IndiGo announced on Monday that it has refunded ₹827 crore to passengers affected by widespread flight disruptions, with remaining refunds for cancellations up to December 15 currently being processed. The airline also confirmed that more than 4,500 misplaced bags have been returned, and the rest will be delivered within the next 36 hours.
IndiGo said it is operating over 1,800 flights on Monday, compared to 1,650 the previous day, after optimising its operations. The carrier noted that cancellations have been significantly reduced and customers are being informed well in advance, while its on-time performance has improved to 91 per cent across the network.
The update came shortly after the government issued a stern warning, signalling strict action against the airline for the massive operational breakdown. Civil Aviation Minister K. Ram Mohan Naidu told Parliament that a detailed inquiry has been initiated and assured that accountability will be enforced to “set an example” for all airlines.
IndiGo stated that all of Monday’s cancellations were communicated on Sunday and that it is assisting more than two lakh customers daily across multiple channels. The airline reiterated its regret over the disruptions, stressing full compliance with FDTL norms and safety regulations.
